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I thought it used to be working perfectly, but it's fallen off since, I guess, the start of this year.

I didn't receive notifications for any of the replies to this comment, except for JokerPullsBoner's (interesting to note, all of the comments I didn't receive notifications for were just embedded videos)
https://knowyourmeme.com/comments/6103932
Then I didn't get a notification for the reply to this comment: https://knowyourmeme.com/comments/6113534

maybe the bot chokes whenever any embedded media is included in the reply? I'm pretty I used to get replies with embeds but I can't remember when.

The second link that you mentioned not receiving a notification for: https://knowyourmeme.com/comments/6113534

Our email service shows that the email for that was delivered.

But I'm not sure about the replies from the first thread; those should have also been sent but I'm not seeing them in our email service.

Locking, redirecting further posts to the new thread here.